I have a McIntosh for years and I have delt with McIntosh service and tech people on several occassions. I couln't find words to give a higher recommendation. They have always been patient, informative and willing to provide me a level of service I don't think you could get from a five start Mercedes dealer. Example I once bought a used MDC4 processor and it had a digital processing glitch when I used it for a convertor. I called and within 10 minutes I had a RA number and they updated it. I told them I bought it used and the response was, "I don't care we built it and we will correct our errors". So don't listen to the folks that expected too much and were dissapointed but rather those expected nothing and received everything. Great Products, Great Service and Great People that describes McIntosh in my book.
Mcintosh-Bad customer service?
I was preparing to buy a new pair Mcintosh MC501's from an authorized Mac dealer. I have been doing some research and found some incriminating threads on Audio Asylum about Mcintosh. One very lengthy thread was about a seller on E-bay who was forced to pull his ad by a Mcintosh lawyer. Another was about a frustrated buyer who couldn't get support in Russia. There are always isolated instances, but I am very concerned now. One of my main concerns is that Mcintosh will not honor any warranties after you sell it. That means if I later try to sell my amps on audiogon, the buyer gets no warranty! What are your thoughts! I am used to unbelievable service from Pass labs, and even Krell. I refuse to spend that kind of money to a company that treats me poorly after the sale. Should I be concerned?