Mcintosh-Bad customer service?


I was preparing to buy a new pair Mcintosh MC501's from an authorized Mac dealer. I have been doing some research and found some incriminating threads on Audio Asylum about Mcintosh. One very lengthy thread was about a seller on E-bay who was forced to pull his ad by a Mcintosh lawyer. Another was about a frustrated buyer who couldn't get support in Russia. There are always isolated instances, but I am very concerned now. One of my main concerns is that Mcintosh will not honor any warranties after you sell it. That means if I later try to sell my amps on audiogon, the buyer gets no warranty! What are your thoughts! I am used to unbelievable service from Pass labs, and even Krell. I refuse to spend that kind of money to a company that treats me poorly after the sale. Should I be concerned?
noonan

Showing 1 response by jeffloistarca

I know we have some lawyers that frequent AudioGon, I'd appreciate hearing from them regarding Mcintosh's stance on Ebay. It seems absolutely surreal that they can insist you either modify your ad, or they will have your ad pulled. You're a private individual choosing to sell a personal item, in my mind they have absolutely no right sticking their nose in my business. I would be big-time pissed off if a manufacturer tried to tell me how to sell an item that belonged to me. It's none of their damned business.

I've also heard of manufacturers who outright refuse to repair items that were not bought from their dealer network, even when the individual is quite happy to pay for the service. Enough of this stupidity. Folks, vote with your wallets. I know Bryston offers a true 20-year transferable warranty and there are likely others. I suggest that we do not buy a new piece of gear unless the warranty is transferable. Manufacturers are free to set their marketing and support policies any way they would like, we're free to not adhere to their policies and buy from their competition.