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Mark Levinsion no longer services their equipment at the factory. They have 3 registered service center in the USA. Contact ML and they will send you a listing of their authorized repair centers. 1 in NY, 1 in Calf. & 1 in TX.
You might want to send it to a 3rd party repair upgrade shop such as HEAR (high end audio repair) or Musical concepts.
I have a pair of ML 20.6's that need repair and I'm still doing research on who to send it to.
Anyone who has good results with their ML repairs from a 3rd party I would like to hear some feed back.