Marantz Receiver Bad HDMI


Has anyone had problems I bought a SR7009 I had it less than 18 months HDMI inputs went out I called Marantz it was under warranty. They then sent me a B Stock 7011 less than 18 month the HDMI went out on it. Chris from Marantz customer support refused to do anything and said that the warranty had expired because Marantz provides 3 years combined warranty service. SO they combined the 1 1/2 year when the previous unit went out to the little over 1 1/2 months when the 2nd unit went out. MARANTZ should’ve provided 3 years on both units. Its not the consumers fault that their units are defective. He said that I could trade it in and get little to nothing and then use that money to purchase another Marantz receiver. Why would any one with half a brain do that, needless to say Marantz wont get anymore of my money, BUYER
BEWARE of Marantz. Chris the customer support manager is the judge, jury and executor. He says he makes the final decision. I know of no other establishment that runs that way.
sixgears2u

Showing 1 response by milan_81

Started to have issues with SR8012, purchased in Apr 2020 (around 7 months ago). A couple of weeks ago first HDMI input stopped working (it starts for a couple of seconds then loses signal and starts in 5 seconds again- endless loop). I started to use another input- it worked for a week or so and went out like the first one. One by one all HDMI inputs went out - it took two- three weeks.

I remember problems with Onkyo HDMI boards, basically, it was the same behavior. I used to have two Onkyo receivers manufactured in 2012, both had similar HDMI issues (the only discern was that Onkyo lost all HDMI inputs at once not step-by-step). In 2016 Onkyo ran a special repair program free of charge, I took advantage of it and they repaired both receivers. In 2019 the problem with HDMI boards came back to my both receivers, there was no free repair program anymore and I decided to replace Onkyo and bought Marantz receivers, didn't want to dive into the same problem again. I have been mistaken. Marantz seems to be even worse than Onkyo, they don't have any free repair program (yes, I will send my receiver to them and they should fix it under warranty but at least Onkyo offered free packaging material, free shipment, and free pick-up, and it was outside the warranty period, Onkyo really tried to resolve their problems though it didn't work very well).

I hope my experience will help someone make right choice nad never buy Marantz.