Marantz Receiver Bad HDMI


Has anyone had problems I bought a SR7009 I had it less than 18 months HDMI inputs went out I called Marantz it was under warranty. They then sent me a B Stock 7011 less than 18 month the HDMI went out on it. Chris from Marantz customer support refused to do anything and said that the warranty had expired because Marantz provides 3 years combined warranty service. SO they combined the 1 1/2 year when the previous unit went out to the little over 1 1/2 months when the 2nd unit went out. MARANTZ should’ve provided 3 years on both units. Its not the consumers fault that their units are defective. He said that I could trade it in and get little to nothing and then use that money to purchase another Marantz receiver. Why would any one with half a brain do that, needless to say Marantz wont get anymore of my money, BUYER
BEWARE of Marantz. Chris the customer support manager is the judge, jury and executor. He says he makes the final decision. I know of no other establishment that runs that way.
sixgears2u

Showing 5 responses by erik_squires

Yeah, it is amazing how much manufacturers cut down on thermal management to save a few bucks.

I can't tell you guys how many wireless routers I've had which only met their specs with a fan and extra heat sinks on them.


Do you think these HDMI issues have been fixed in the most recent models? Or should I just plan on replacing a unit every year?

I'm trying to get 4K HDMI compatible. So far I've seen some Marantz units for ~ $500 refurbished I'm very tempted by.
Hey @caphill

Thanks for the help. I'm afraid I'm trying to keep costs low, especially since this is essentially a secondary unit. I'm using a Luxman integrated for 2 channel, and need a HT 5.1 decoder, with HDMI switching to add to it.

My thoughts were to buy something from Accessories 4 Less in the $500 range. I'm trying to have something that is not terrible, for not a lot, with all the modern HDMI supporting features.

I don't know how Marantz is, I just know I had an Onkyo used as a HT pre and it was not very good sounding, very much sounded like the Emotiva at the time. Thin and lifeless digital reproduction.

I got rid of them both and stuck with a Theta Casanova as long as I could.
This sucks, since I was about to buy a refurbished unit to act as my HT processor into my integrated. :(