2. home-theater
  3. 1020397817

Manufacturer Warranty

I have slowly built both a HT and separate stereo system over the last 2 years. I started with a Harmon Kardon AVR500 surround processor. I had front and rears but no center or sub for a long time. I recently added both. However, there was no sub output. The dealer sent it in for repair and sent it back. It still didn't work. I sent it back, they repaired it again, and it burned out on them during a test. Now they are telling me they have to wait to see what HK says is the next step. The dealer said they might just replace it with a "B" stock. They have had this thing for 2months now. HK has a 2 year warranty. I think since I paid for a perfect condition new unit, I deserve that or my money back. Anybody have any experience with this companies warranties?
joeb
joeb

Showing 1 response by rockvirgo

rockvirgo
587 posts
 
I had a similar experience with a Nakamichi CD player. I took it to my dealer and he later said it was fixed. It wasn't. Then the warranty expired. So the dealer fixed it again and charged me. It was still broken. Eventually the dealer gave up and refunded my money. Nakamichi took over and fixed it right for free the first time. My guess is the dealers shield the manufacturers from the simplest of issues (e.g. did you plug it in?) but are clueless with the real problems.

If you bought your HK via mailorder, I'd take whatever they're willing to give you. They may need your defective unit to ship to the next guy, haha. If you bought it in a face to face transaction go and complain at a busy time when lots of customers are milling around. Good luck!
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