Dear Intrepid Listener,
First let me say that as long as the manufacturer "knew" of your choices for directionality and which conductors you wanted put in each leg of the circuit, he was obligated to put 'em where and how you wanted 'em. Please let me also say that your "Obligation" to the manufacturer does NOT end as soon as you make payment in full. If this is a product that you had any hand in the design of or parts choices for (as you indicate you did) then is it not reasonalbe to assume some of the "Obligation" of checking things to make sure they were done correctly from the get go? Also, is it not also you "Obligation" to operate the product as intended, with care as to not damage, abuse etc. the product? PLEASE NOTE: I am in NO WAY saying that you used the product improperly. I am however stating that an owner's "Obligation" to a manufacturer is to use the product as intended in ALL cases. We can not say " I paid you and now the item is mine to flog unto death" And then say "Fix it for free please". I realize the latter part of this missive does not pertain to your situation, but I have seen owners totally destroy equipment, return it to the manufacturer and demand replacement or upgrade and claim no responsibility for the damage.
One item comes to mind: Customer buys a used multi-channel amp. He connects it in a way specifically NOT recommended by the manufacturer in the manual he did not get as part of the used transaction. The unit goes KAZZAPPO! Customer tears the unit down. He calls the local dealer (me) and says "I need warranty service". We advise the warranty is to the original purchaser and that it does not transfer (per the manufacturer). "Fine" says he. He bring SOME of the parts of the amp in and says "Ship these to the manufacturer and have them fixed". "OK", off they go. The manufacturer gets the parts, "Fixes" them. In one case the "Fix" is to remove parts they did not put in the product to begin with. We get the boards back, call the customer and say "Come and get 'em". He shows up and throws a coniption fit in the store because the manufacturer wants him to pay for the repairs. Sorry for the boring details, but this is a more common thing than almost anybody would think.
We live and love our hobby. We pursue our "Audio Goals" relentlessly. We all like to tweak and fiddle about with our gear. Should we not also recognize that as owners, we are obligated to use our gear as intended?
Again, I do realize the "Bad Owner" scenario is NOTHING like your experience.
I hope that your re-wire kicks ass.
Mike
First let me say that as long as the manufacturer "knew" of your choices for directionality and which conductors you wanted put in each leg of the circuit, he was obligated to put 'em where and how you wanted 'em. Please let me also say that your "Obligation" to the manufacturer does NOT end as soon as you make payment in full. If this is a product that you had any hand in the design of or parts choices for (as you indicate you did) then is it not reasonalbe to assume some of the "Obligation" of checking things to make sure they were done correctly from the get go? Also, is it not also you "Obligation" to operate the product as intended, with care as to not damage, abuse etc. the product? PLEASE NOTE: I am in NO WAY saying that you used the product improperly. I am however stating that an owner's "Obligation" to a manufacturer is to use the product as intended in ALL cases. We can not say " I paid you and now the item is mine to flog unto death" And then say "Fix it for free please". I realize the latter part of this missive does not pertain to your situation, but I have seen owners totally destroy equipment, return it to the manufacturer and demand replacement or upgrade and claim no responsibility for the damage.
One item comes to mind: Customer buys a used multi-channel amp. He connects it in a way specifically NOT recommended by the manufacturer in the manual he did not get as part of the used transaction. The unit goes KAZZAPPO! Customer tears the unit down. He calls the local dealer (me) and says "I need warranty service". We advise the warranty is to the original purchaser and that it does not transfer (per the manufacturer). "Fine" says he. He bring SOME of the parts of the amp in and says "Ship these to the manufacturer and have them fixed". "OK", off they go. The manufacturer gets the parts, "Fixes" them. In one case the "Fix" is to remove parts they did not put in the product to begin with. We get the boards back, call the customer and say "Come and get 'em". He shows up and throws a coniption fit in the store because the manufacturer wants him to pay for the repairs. Sorry for the boring details, but this is a more common thing than almost anybody would think.
We live and love our hobby. We pursue our "Audio Goals" relentlessly. We all like to tweak and fiddle about with our gear. Should we not also recognize that as owners, we are obligated to use our gear as intended?
Again, I do realize the "Bad Owner" scenario is NOTHING like your experience.
I hope that your re-wire kicks ass.
Mike