The lack of a tracking number from the UPS store can be a real hassle.
I recently sold a preamp to a customer that lives ~150 miles away (NYC). At his request, I had the preamp in its original box, doubleboxed. I had my local UPS store do it. I requested a tracking number, they were swamped and asked me to call back later. I did and they ignored me. ~ 4 days later, my customer advises me he has yet to receive the preamp. I call the store and go over again and demand a tracking #. My customer also calls, they hang up ojnj him 3x. They finally try and track for me and advise status as out for delivery. I look at the number they give me it says that the package did not leave until that day(Friday).
The package showed up the following Monday at my customer's address. With this unprofessional behavior, I will never use UPS again. Even though Fedex ground is 15 miles away, I will use them. The purchase of Kinko's by Fedex in the near future will certainly make it easier to do business with Fedex.
I recently sold a preamp to a customer that lives ~150 miles away (NYC). At his request, I had the preamp in its original box, doubleboxed. I had my local UPS store do it. I requested a tracking number, they were swamped and asked me to call back later. I did and they ignored me. ~ 4 days later, my customer advises me he has yet to receive the preamp. I call the store and go over again and demand a tracking #. My customer also calls, they hang up ojnj him 3x. They finally try and track for me and advise status as out for delivery. I look at the number they give me it says that the package did not leave until that day(Friday).
The package showed up the following Monday at my customer's address. With this unprofessional behavior, I will never use UPS again. Even though Fedex ground is 15 miles away, I will use them. The purchase of Kinko's by Fedex in the near future will certainly make it easier to do business with Fedex.