I recently returned an amp I auditioned via ups and they made me pay for "their packing" because the original box had one small indent. Even though the dealer sent it in the original box, ups said they have been told not to send without repacking. Their rational was "the ups drivers don't know the value of the item, so we need to repack to insure. Now I ask you, if you were a ups driver who on a daily basis picked up and delivered audio equipment to a high-end dealer you would not have ANY idea what you have? When I told the salesperson, he thought ups was full of it. I bought the amp and sent mine via fedex.
