Magico Customer service

Is it considered to be good to include second hand speakers? Service provided on out of warranty products says a lot about a company. Thanks for any opinions.
Hi All,  I have a second hand pair of V3s.  I had a problem with one crossover after they were shipped cross country to me.  I wrote to Magico and got prompt and courteous service from their VP for Global Sales and Marketing.  He was super responsive, friendly, courteous, and helpful.  He actually offered to come by and help me optimize my listening room when he was in the area. 

My experience as a second hand owner was superb and their response to me a second hand owner of an older model has made me a huge fan....
I started the thread and it appears that Magico is an A1 company. Their service seems in line with the quality of their products. Very nice to know. 
Just curious as to whether they make their own drivers or outsource? And who makes them and can they be purchased from the mfg.?
The drivers are out sourced. The tweeters are modified scanspeak designs. I belive that the woofers areodified morel units. They have bespoke carbon graphine cones. Magico is not up front about their driver sources. 
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