Magico Customer service


Is it considered to be good to include second hand speakers? Service provided on out of warranty products says a lot about a company. Thanks for any opinions.
4425

Showing 2 responses by nekoaudio

I've provided service to Magico owners without knowing if they are the original owners or not. I have not experienced any difference in support from Magico in support of that service or repair. Nor have any of those owners reported anything about their direct communication with Magico at those times (it is often the case that someone with a problem contacts Magico first before I end up speaking with them).
I made my earlier post to try and make clear that in my experience it doesn't matter if your Magico speakers are out of warranty or were purchased second hand, but that Magico and us Magico dealers will treat you the same and take care of you.

Reading some of the followup posts about replacement costs....

A V2 driver isn't USD $1400, but maybe that was including labor, or it was purchased through a dealer who marked it up a bunch when they shouldn't have? Or maybe there were international shipping costs or import taxes if outside the US?

And no, replacement Magico drivers don't cost tens of thousands of dollars.

@4425 maybe find out who your local Magico dealer is, and then do some research on how well they treat customers who are just calling for service and not to purchase anything? Maybe read some online reviews of them, or give them a call. That's might be the best way to find out what sort of service you would get in case you needed help with a pair of secondhand Magico speakers that are out of warranty.