2. amps-preamps
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Made in Canada conundrum

We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)
springbok10

Showing 1 response by windriver

windriver
22 posts
 
I have sent literally ton’s of audio gear across the border and have never encountered any problem at all whatsoever. Generally speaking border issues most often arise only if the proper paperwork has not been prepared and presented.

I go agree that cross border shipping is more time consuming than domestic however any informed shipper/receiver can seamlessly ship back and forth if things are done correctly.

I feel badly for the OP; however to be in that situation as the OP is would have required things to go very wrong at every level. To an extent one would think that any Canadian manufacturer would offer shipping advice and instructions to assist US customers with warranty returns and it is odd that did not occur here.
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