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Lyra : World class service

There are a few manufacturers with world class service and commitment to the consumer. It's important that they be given the recognition and kudos they deserve . A couple of Sundays ago my Lyra Atlas cart committed suicide ( sad story) and in a state of depression I sent Lyra a mail and got a response on a Sunday evening. Japan time is 3.5 hrs ahead. Wow I was and remain impressed. The Atlas is now at the Lyra facility near Tokyo being given a makeover. Throughout this process Lyra ( Jonathan Carr and Stig Borge ) were thoroughly professional, prompt and courteous.
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep
128x128sunnyboy1956

Showing 1 response by hifimaniac

hifimaniac
507 posts
 
Wow, I crunched my Lyra Titan i cantilever years ago and I was told they'd sell me a new one for $3500 for trading in the old
damaged one. I didn't think that was a good deal and I swore I'd never buy a Lyra again. The cantilevers on their cartridges aren't very strong. I switched to Ortofon and won't look back.
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