Lyra Titan: Stylus broken during shipping


Analog friends; I've a question.

I purchased a Titan i for the second arm on my tt. It's a dealer demo cartridge described as "best condition".

This one arrived yesterday:

http://i41.tinypic.com/1z39o3l.jpg

Did anyone of you ever had a damage like this on transport? The cartridge was very well packed in original box with stylus guard. Btw. it was impossible to find the broken stylus in the box.

Thanks for sharing your experiences,
Marco
heradot

Showing 2 responses by theo

See what the dealer says when he re-opens this week. Maybe he will work with you. I have never heard of that happening and it is strange that the canteliver/stylus is not in the box. Makes me think it happened (unknowingly of course) on the packing end. What a shame on any cartridge but a Titan just makes it that much worse.
Thanks for sharing, glad to hear the dealer stepped up. Hard to know exactly where to place the blame but he obviously felt customer satisfaction was a priority.