I completely agree with Roxy 54. I also recently with through this nonsense, and as noted there are only two authorized service centers that aside form very costly shipping will only lead to extremely inflated repair charges as well.
Fortunately in my case Madrigal treated its former employees just as badly as the service customers get treated today. I was able to get hold of the technical data I needed for my particular amplifier and obviously can now get the amplifier repaired at a reasonable fee by my local service tech.
I would never have purchased a Madrigal product had I know about this poor service and lack of support. I think I will be headed to Pass Labs next ..
Fortunately in my case Madrigal treated its former employees just as badly as the service customers get treated today. I was able to get hold of the technical data I needed for my particular amplifier and obviously can now get the amplifier repaired at a reasonable fee by my local service tech.
I would never have purchased a Madrigal product had I know about this poor service and lack of support. I think I will be headed to Pass Labs next ..