I have reviewed Legacy Audio products in the past and have been now involved in a review of the Morrow Audio Cables; I know Mike and Bill and have not found them to be unreasonable men.
The return policy for cables at Morrow Audio is clearly posted on their website. It does not appear that other products are discussed, but if a customer reads the policy it would seem logical that questions could have been raised in regards to a speaker purchase. One may disagree with the policy, but I do not think it fair to present the situation as though Morrow Audio was in some way trying to be duplicitous in regards to the sale.
Also, as a reviewer I have learned the following things about the industry through talking with dealers and visiting factories like Legacy Audio:
The no cancellation policy or "return for credit" is used by many dealers.
Many dealers and manufacturers do not have real-time receipts. Some mail them; there should be an expectation that these are smaller companies not as capable in terms of e-commerce as a bank or Walmart. Often even the owners themselves are involved hands on with the production such that orders are caught up on by staff periodically.
Knowing one figure for a production run at a company like Legacy audio gives little insight into the production schedule and fulfillment obligations to dealers.
Perhaps another dealer can correct me on this, but I would think product is typically invoiced at shipping.
I have attempted to remain nuetral in this discussion; it seems to be a situation where assumptions were made by the buyer and frustration expressed by the dealer. It happens, but I don't see anyone here as intentionally trying to ruin a deal.
The return policy for cables at Morrow Audio is clearly posted on their website. It does not appear that other products are discussed, but if a customer reads the policy it would seem logical that questions could have been raised in regards to a speaker purchase. One may disagree with the policy, but I do not think it fair to present the situation as though Morrow Audio was in some way trying to be duplicitous in regards to the sale.
Also, as a reviewer I have learned the following things about the industry through talking with dealers and visiting factories like Legacy Audio:
The no cancellation policy or "return for credit" is used by many dealers.
Many dealers and manufacturers do not have real-time receipts. Some mail them; there should be an expectation that these are smaller companies not as capable in terms of e-commerce as a bank or Walmart. Often even the owners themselves are involved hands on with the production such that orders are caught up on by staff periodically.
Knowing one figure for a production run at a company like Legacy audio gives little insight into the production schedule and fulfillment obligations to dealers.
Perhaps another dealer can correct me on this, but I would think product is typically invoiced at shipping.
I have attempted to remain nuetral in this discussion; it seems to be a situation where assumptions were made by the buyer and frustration expressed by the dealer. It happens, but I don't see anyone here as intentionally trying to ruin a deal.