Just to put things into perspective here, I have owned a few Lamm components over the years and still cherish my ML2 power amps. I also owned the L2 line stage for a number of years. On occasion, the line stage and amps needed attention. Since I live in the NY area, I was able to deliver the equipment directly to Lamm. It was repaired quickly and inexpensively, and each time, the units were checked, cleaned and on occasion re-tubed (with my prior approval).
The chief difficulty with a company like Lamm is that it is a small operation. This has benefits, in that you can get Vlad on the phone but drawbacks if he is occupied. (I guess I like gear from small 'one man' companies, because I own a phono stage from Allnic, which is similarly the product of one man).
I understand working through a dealer if you are not in the immediate area and don't want to get involved in the cost and risk of shipping. (Although the Lamm stuff is packed in serious wooden crates).
I can't directly troubleshoot your problem, since I was using the Lamm linestage with Lamm amps. But, I generally trust Vlad to do the right thing-
and, also understand why, given the size of the company, he prefers that customers work with his dealers.
The chief difficulty with a company like Lamm is that it is a small operation. This has benefits, in that you can get Vlad on the phone but drawbacks if he is occupied. (I guess I like gear from small 'one man' companies, because I own a phono stage from Allnic, which is similarly the product of one man).
I understand working through a dealer if you are not in the immediate area and don't want to get involved in the cost and risk of shipping. (Although the Lamm stuff is packed in serious wooden crates).
I can't directly troubleshoot your problem, since I was using the Lamm linestage with Lamm amps. But, I generally trust Vlad to do the right thing-
and, also understand why, given the size of the company, he prefers that customers work with his dealers.