In years past when they represented the brands I’ve grown to love, I ordered a LOT from MD as well 2005-2009. In those years I received GREAT customer service, attention and advice from Mark S., Roger S., and Jason R. With the exception of the cables and power conditioning I utilize today, they (and in particular Mark S.) are responsible for pointing me in the direction of Esoteric, Legacy and Edge (now Maker Audio) that I have utilized ever since. This advice came at a time when I was auditioning a long list of other high-end brands and put me on a path to a sound that I was looking for at price points that delivered great value. Kudos to MD!
KUDOS to Music Direct
I recently purchased a demo piece of equipment from Music Direct. They quickly shipped it out and I received it without shipping damage.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience.
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience.
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.