wow! That is above snd beyond customer service. I have always felt Dave was extremely helpful on most of his posts and not self serving.
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... So here is “the rest of the story” as Andy Rooney of 60 Minutes would have said ...Sorry to be a stickler, but that was Paul Harvey who had "the rest of the story," not Andy Rooney.
I know those of you that criticize Dave for recommending certain products that he sells.I've always thought Dave was a worthy contributor here. There's no one here who is free of bias.
I’ve had great experiences with Dave also. He visited me in San Francisco for three days, brought all kinds of equipment for me to audition, helped position my speakers and otherwise set up my system. I paid his air fare, a pretty fair deal from my perspective. He did not try to sell me things I didn’t need and complimented components which I didn’t buy from him. Since then, he has provided regular advice by phone and email.
You can’t fault an audio dealer for wanting to make a living but I always felt his top priority was to be helpful and constructive, only recommending things that really would make an improvement. I think his posts on this board are the same.
To both of my clients, Stephen and Dave, thank you both so much for the kind words!
The reason I started writing on these boards was to spread some of the knowledge that comes from doing this as a profession for over 30 years.
The other reason was to counter some of the stupid advice that flows so freely by people who don’t have the wealth of experience that comes from doing this day in and day out, as well as garnered from going to shows and continuing to test new products, not to mention having a store filled with many of the top brands in the industry which becomes our testing lab.
Far too many recommendatins are not based on testing or understanding what the client is trying to accomplish.
For this reason my shop continues to bring in and test new products in order to always find the best sounding products rather than just selling what we have always been selling.
When we tested power conditioners we went through many of the well known brands, we even tested a very popular expensive conditioner that Mike Fremmer was raving about long story short it made the system sound noticably worse than the other line of conditioners we were working with. The point of that example is to show that just because a magazine raves over a product you still need to bring it in to your shop and see for yourself if that is true as well as learning the characteristics of that product.
One of the greatest joys has been meeting and working with people who undestand what my shop and advice is all about, yes it is nice to sell gear and to make new audio aquantances and new friends, but the other satisfaction is seeing a system go from sounding anywhere from aweful or non statisfying to making real music in someone’s home.
Thank you both.
Dave Lalin, owner, Audio Doctor NJ
I live in Arizona and have visited Dave in his NJ home. I have purchased numerous items from Dave. I have always got a fair deal. Personally, in this cut throat audio business, I don't know why more retailers don't utilize Audiogon as a selling tool. It just makes sense. Dave enlightened me on many products that I should consider. I am the buyer. I will buy what I want. I do a lot of research before buying. I appreciate Dave's knowledge and input. It does not mean I am going to buy from Dave. If you don't like Dave's POV then just ignore it. Blasting him on this site is short sighted.
After first discovering this morning that the price of my liquid handwashing soap has gone up 100% in the month since my last purchase, I have now just read this wonderful accolade for Dave Lalin. I have to say that it is a real pleasure to hear about a merchant who truly cares about his customers. This sort of service needs to be supported. I for one will certainly contact Audio Doctor the next time I wish to enhance my audio/video system.