Kudos to Dan Wright of Modwright


Last week, my Modwright SWP 9.0 Signature phono stage had a problem. Both channels went out, and after some tube swapping to no effect, I called and talked to Dan Wright. Dan said send it to him, he would do the repairs with no service fee. He measured all performance criteria, everything matched to extremely good tolerances. He then used it playing music, and also turned the gain up quite high with the stylus just sitting in the groove, and found the unit to be very quiet, just the normal amount one might expect with a tube unit.

It turned out to be just bad tubes, and true to his word, no service fee. All I had to pay was return shipping, and for new packing that I asked for since I never had the original box.

I have owned this phono stage for around eight years, and have had several occasions to speak to Dan, and he has never been anything but welcoming and helpful. He is a jewel in the realm of audio manufacturers and designers.

I do appreciate that kind of treatment, as would all of us.

Regards, and Happy Holidays,

Also Dan  
Ag insider logo xs@2xislandmandan

Showing 1 response by tutone

In major agreement here, Dan and Kristen are quite possibly the best in the business, great equipment and fantastic service... I currently use two Modwright KWA150se in mono for the stereo, and one for my fronts for theater. Also using a Modwright PH 9.0 phono pre-amp and I can tell you it is a work of art... fantastic.
Also had Dan modify a Sony HAP-Z1ES HDD Audio Player that also works brilliantly... no complaints of any kind from my point of view. I have slowly worked my way up the ladder in Dan's pre-amp selection and am dreaming of the day I can purchase the new LS300, and oh what a day that will be!!!!