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Krell Service

I couldn't find the thread that was asking about Krell sercie but I thought I would share last week's experience with Audiogon.

I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.

How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).

Equipment does need repair from time to time. They certainly back up their products.

Of course now moving the amp from the box back to the amp stand is going to take some doing.
huntermusic

Showing 2 responses by distortion

distortion
571 posts
 
"How can service get any better than that?" Well at 8:15am, how about a donut and a cup of joe.

Seriously, its a ten thousand dollar amp, in my opinion, it better work for a long time! The mere mention of a crapped out channel probably makes them uncomfortable.

I dont have first hand experience with their customer service, but I have heard it is top notch. Good service and a good product is an obvious recipe for success and Krell has it.
distortion
571 posts
 
Mitch, they do in fact react to sound. When they are fed, I usually break up their frozen food in a glass with water. The "tinking" of the spoon on the walls of the glass is Pavlovian. They start going crazy.

They dont seem to like the stereo much if the volume is loud (90db peaks or so). They like my friends unruly children, that pound on the glass, even less. Their typical reaction is either, hiding or very reduced movement.

No knee jerk reactions though, like flailing during explosions. They just get behind their favorite rock and pout.
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