Krell Service

I just sent a cd player in for service. They have had it for almost two weeks, given that was over New Year's, but their latest response is it will be another 2-3 weeks to get a response on what is the problem and what the cost will be. I am not happy with this kind of service from a hi-end manufacturer.

Togo,

You are one of the lucky ones. I dont question the friendliness of the staff, they are friendly. We are just going on 5 weeks now since they had my player and the only response I have is....they can't tell me when they can even look at it for evaluation.

So now I have been without music for 5 weeks, who knows when they will look at it (will it be months or weeks??). If you call this great service I would hate to see bad service in your book.

Ok, my KAV280cd has now been there since December 27th. I have still not been given a time when they can even look at it. That is coming up on 7 WEEKS with no answer!!!!! Woohooo, boy am I glad I bought a Krell!! What service....

Update:

My KAV280CD has been at Krell for 8 WEEKS!! Still they have not even looked at it and when I respond to the emails for updates I get snotty remarks back. This is an all-time low.....perhaps it does not surpass the all-time low of Audible Illusions, but this is darn close!