I think because the amp was still under warranty that they were accommadating. I have a KPS 20i/l that was not covered and they had it for over a month and when I got it back it still had the same problem. It was a mechanical intermittency. I too live about 25 miles from them and dropped it off and picked it up when it was ready. When I told them it still had the problem they said it could take another month from the time I dropped it off. Minimum service cost out of warranty is $100.
Krell Service
I couldn't find the thread that was asking about Krell sercie but I thought I would share last week's experience with Audiogon.
I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.
How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).
Equipment does need repair from time to time. They certainly back up their products.
Of course now moving the amp from the box back to the amp stand is going to take some doing.
I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.
How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).
Equipment does need repair from time to time. They certainly back up their products.
Of course now moving the amp from the box back to the amp stand is going to take some doing.
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