Try a few different CD's. There are some Brilliant CD's that give both my players problems. 1 won't read at all, other has difficulties. 99 % of other CD's fine in each machine. Cheers for the Holidays. Pete
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I am sorry to hear about your plight. I just had this happen about a week or so ago. An Arcam Alpha 5 CD Player I sold to someone had to be returned for similar issues. My unit was well packed and there was no visible sign of damages.
Unfortunately, the unit arrived and would not play any discs and the drawer makes a slight noise when opening or closing. I did not sell it in that condition and refunded the buyer his total cost including shipping both ways.
I would return it for a refund with shipping charges being negotiable I suppose.
I am guessing that with the tremendous increase in packages being moved at this time of year, there are bound to be some casualties....
Sorry to hear of this but on the other hand, Krell has tremendous customer service. I once had a KAV 300CD taken care of by them and I was more than happy with their effort.
I hope everything works out for you.