I don't get it. Deal offers a good line of products and he stands behind what he sells. Bottom line, that all that really counts. You want warm and fuzzy, ego (yours) enhancing conversations from a merchant don't go there. You want product AND service, and know what you want, check Upscale out.
By contrast I'm the 'proud' owner of 2 amps (not sold by Deal, but made by the same parent company in the same factory under a different brand name/contract), which are still being manufactured. Both experienced identical failures which disabled the units within two weeks of each other. They are out of warranty though. I'm unable to get the warm and fuzzy distributor to either furnish me with the parts needed to repair, nor to take the amps in and fix them himself. Been 3 1/2 months. Lots of alibis, zero follow thru! To use these now I need a boat.
This kind of experience is why I have dealt with Deal in the past and will do so in the future. And yes, I have had a confrontation with him over an internet post I made about one of his products. He subsequently contacted my by phone and apologized for his rather intemperate response.
FWIW, IMHO, most who complain about Deal's conduct can trace this to his conclusion from their conversation that the caller is an uninformed tire kicker who is wasting his time. From all of the recommendations I see in this forum, and others as well, to folks about tubes to call Deal, I assume his phone was ringing off the hook by folks without a clue.
Give it a break, he is a merchant, not your buddy, not your priest, nor your mother.
By contrast I'm the 'proud' owner of 2 amps (not sold by Deal, but made by the same parent company in the same factory under a different brand name/contract), which are still being manufactured. Both experienced identical failures which disabled the units within two weeks of each other. They are out of warranty though. I'm unable to get the warm and fuzzy distributor to either furnish me with the parts needed to repair, nor to take the amps in and fix them himself. Been 3 1/2 months. Lots of alibis, zero follow thru! To use these now I need a boat.
This kind of experience is why I have dealt with Deal in the past and will do so in the future. And yes, I have had a confrontation with him over an internet post I made about one of his products. He subsequently contacted my by phone and apologized for his rather intemperate response.
FWIW, IMHO, most who complain about Deal's conduct can trace this to his conclusion from their conversation that the caller is an uninformed tire kicker who is wasting his time. From all of the recommendations I see in this forum, and others as well, to folks about tubes to call Deal, I assume his phone was ringing off the hook by folks without a clue.
Give it a break, he is a merchant, not your buddy, not your priest, nor your mother.