Keith Monks Audio no longer in business?

I have the dual platter Keith Monks KMAL MKIII record cleaning machine and have been trying to reach both the USA and UK offices by email (as I work graveyard shift) with no response.

Over the years I have purchased from Jonathon at the UK office and was looking forward to saving shipping costs by ordering from the newer USA office.

Over the past couple years I have sent many many emails to both USA and UK office, even using Jonathon’s email that I used years ago to communicate directly with him... I have yet to get a response.

I assume that either the company no longer exists, or they just no longer have customer service.