I've traded emails with Jean Marie Reynaud himself more than a few times. And the surprisin thing is that I just sent a generic email from the Reynaud website and he responded personally.
Considering they are one of the largest speaker manufacturers(3rd?) in France, it blew my mind. The time stamp on his email indicated that it was 1:30 am France time when he responded. Anyway, we traded quite a few emails regarding Reynaud's own speaker cables and proper crossover frequencies for properly mating a subwoofer with my JMR Twins mkII.
Jean Marie was patient, personable, and incredibly helpful. He came across as a man who is deeply involved in every aspect of his business. Obviously, if he took time out to trade emails with someone a continent away who bought their lowest priced speaker.
Go to their site and send an email, he just might respond in person.