Is this typical Service?


I contacted Classe' and inquired about having my amp-Classe'Ten, and Classe'Four serviced.I suspect a problem with the amp although at the moment its working ok.
Classe' replied it would take a minimum of 4hrs to check out each unit at a cost of $75US.
I asked about the lifetime warranty and Classe' replied they would honour it provided I had the original receipts and boxes.
Does $75US(this is a Canadian copmpany)seem excessive and what is the big deal with the original boxes.Most people throw out the boxes after 14 or so years.
Is Classe' being fair charging over $600US plus shipping just to examine the amp and pre,or am I just an out of touch miser?
daveherm69

Showing 1 response by hbarrel

IMO $75 per hour is a reasonable charge. Having a minimum fee from a business standpoint is also to be expected.
Better not send something to my company for repair. We get $105 per hour. And if I have to travel to you, ha! better get your checkbook out. It's $105 per hour from when I leave until I get back, plus expenses and parts.