Are there any forums you didn`t post on? They`re still in biz.
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Yes they are still in business. Did you send your email directly to Chris Johnson or to service department? I had the same issue about a year ago, I was sending to service and not directly to him. Chris did respond about 10 days later. He gets lots of mail and travels so at times it can take awhile for him to get back to you.
If it helps here is his direct email address:
I had my Phono 1 upgraded to an SE+ about six weeks ago. I always used the email address that is shown on their website,
Looking through my computer's files, however, I also show a different email address for some of the correspondence sent me by Chris Johnson. It is,
The Parts Connexion toll free # is: 1-866-681-9602
By the way, the upgrade was well worth the cost!