Get it from the horse's mouth, call Ortofon.
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I spent a few hours setting up that cartridge and noticed that it rode extremely low. It was too early to call Ortofon so i thought someone on here might give me a helpful advice. Anyway, I contacted the dealer - Mehran from SORAsound, sent him an email with the pictures of the setup, and got a response from Ortofon right away. Ortofon said that the cartridge is faulty and they will ship out a replacement the minute they get this one back. All is good! If the replacement works correctly, the Ortofon Rondo Bronze is a keeper!
Thanks so much to Merahn of SORAsound for first class customer service! None can do better than him!