2. pc-audio
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Is Mach2Music out of business?

I had my Mac Mini upgraded by Mach2Music 2 months ago. I've made many enquiries regarding their battery power upgrade, with no reply. I have even tried emailing them with an alternate email thinking perhaps they didn't appreciate my initial enquiry?
Still no answer after 6 weeks of emailing.
I can only assume they are out of businees, or don't appreciate return business?
I can only hope a post like this will wake them up and realize decent customer service will bring them repeat business? Or the lack of customer service will scare people away?
I find it particularly frustrating that all my emails were answered promptly when I was in the market to go the initial Mach2Music route. Since then, nothing!
I could not even entice any acknowledgement with some more business, ie. the battery upgrade.
What's the deal? Anyone have any ideas?
Mach2Music....Is there anybody out there?
g_goodwin
4 responses Add your response
tom6897's avatar
tom6897
1,484 posts
 
Email them and tell them you want to buy another and leave your phone # because you have some questions. Request that they call you or give you a # to call back at.

Good Luck! I too hate poor service and will not support
it!
chatta
314 posts
 
You have to pay for the customer service?

This is taken from their site:
We are happy to answer brief questions by email. However, to keep the cost of a Mach2 server low, and to allow people to pay only for what they use, we ask that you purchase a support package if you need more in-depth help.
markus1299
252 posts
 
Chris at Mach 2 Music 718-858-9660. Give him a call
g_goodwin OP
18 posts
 
Thanks for the number. I will call. It does seem odd though that a company that bases itself on computer audio cannot answer EMAIL?
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