I just this week had a problem with one of my Quicksilver V4 amps. After speaking with my dealer, John Rutan at Audio Connection, he offered to come and pick it up or have me drop it by for him to take a look at it. I brought it by and he went straight to work with a phone call to Mike Sanders at Quicksilver. After about 45 minutes I was a happy camper again with the problem solved. This was right before closing time as well.To have the manufacturer answer the phone himself and the dealer do the work himself, all the while really trying to get to the bottom of the problem, with no attitude, is what I call great service!
Is good customer service about dead?
I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.