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Is good customer service about dead?

I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1

Showing 1 response by jgc

jgc
9 posts
 
I have had excellent customer service from a variety of dealers, distributors and manufactures. Rick Milam of A-V Design (ARC, Ayre, B&W, Vandersteen, Focale, etc) and Robert Bruce of Sound FX (Proac, Magnepan, Linn, NAD, etc) in Kansas City are dealers who are superbly knowledgeable and easy to work with. Jeff Catalano of High Water Sound in NY is an excellent purveyor of tubes and vinyl and one of the most helpful and candid audio experts I have encountered who guided me into a superb TW Acustic analog rig. Walter Swanbon of Fidelis AV in New Hampshire distributes Harbeth speakers and Perraux electronics and is one of the most friendly and knowledgeable audio experts I have met. Vinnie Rossi manufactures Red Wine Audio electronics in Connecticut and distributes WLM speakers and is as down to earth as one gets. Kevin Hayes designs and manufactures VAC amplifiers in Florida that are my current reference and he personally responds to all queries quite generously with his time.

The numerous poor customer service folks out there are discouraging but there are excellent suppliers in our audio community who are easy to work with and who will do everything they can to earn your business if you take the time to seek them out.

Hope this short list helps.
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