Is good customer service about dead?


I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1

Showing 1 response by david12

The same names keep appearing, K&K, Daedalus and I agree with them. The clue for some, is size, small manufacturers are often much better and quicker in responding to individual requests.

No, to me, the problem is'nt manufacturers, but retail. There are some worthy exceptions, but so many stores are unwelcoming, even hostile and unhelpful. Unless you walk in with your credit card or chequebook, out, they are'nt interested. I suppose they have to put up with a fair number of tyre kickers, but in the current difficult times, I just can't understand this attitude