again this is for people who have actually dealt with them and had this happen, the actual facts of the matter are that you do have recourse for getting your money back, that is really it.
For those that agree with their policy, start another thread. The fact is I got my money back not because they accomodated me but because in this state I have legal recourse and that goes for the damaged part.
If you are reading this don't ever let anybody tell you you have to accept goods that don't work and then pay a few that is ridiculous.
The policy is written to prevent CC chargebacks, of which I am sure they used to lose all the time. The legal recourse is a whole other matter. |
Well I am certain it's gone over yours but refer to previous posts |
And for the people that believe that should pay for damaged goods this must be what hsu was banking on
http://en.m.wikipedia.org/wiki/There%27s_a_sucker_born_every_minute |
Lol, oh well at least this is entertaining.
But to those that have had a good experience, in no way am I trying to convince you didn't and you are not going to convince me otherwise
Also nothing against the Old Testament but the Torah predates that considerably, and I was just quoting Jewish myth. I have not studied the Torah or it's esoteric teachings but have run into a center that uses it's teachings in healing others. They actually pattern after Jason Schulman I believe.
There are probably persons on audiogon that have been taught the teachings and are a better source than me any day of the week. |
And that is a great thing, I am glad you personally have had a good experience with them. I am just relaying my experience. Its devolved into a bit of a flame war but I knew that going in. I really don't have much legal acumen but I am really aware when someone is pulling a fast one.
again this is for people that may want to pursue getting their money back, I assume that the OP that have had a positive experiences would not want that or maybe they do. I really can't say what anybody else will and will not do.I can only realy my own experience |
|
again based on my experience, I personally don't care what you think, it isn't relevant if it is conjecture.
this is just a ridiculous statement
"And obviously you're not at all curious as to why many complete strangers with no skin in the game would come to Hsu's defence. Could it be because their customer service is top notch and everybody knows it? Could it be that they've been at the top of the sub market for over a decade? Could it be that they make some of the best subs for $$ spent?"
again this thread is not for people that want to laud them, you aren't privy to there business practices either.
I am not bitter in the least I got my money back, I am just sharing my experience with others so they can get theirs it may not be much but is still $99.00 bucks.
That is all this is, my personal experience, no amount of conjecture by others that have no direct experience can change my experience with them.
there is no thinking if you haven't dealt with them and had this happen.
In fact I see where the views have increased , I also wanted to mention that they don't sell on Amazon anymore.
Hmmm I wonder why?
Personally , this thread is not for you
+10000000000000000000000000000000000000000000000 |
And now everyone that reads this will know that the instant internet experts that post on audiogon especially those with no experience are the ones that have the secret knowledge that all humanity lacks, why consult an attorney or question anything at all just ask them maybe they will reveal their secrets but only to some, maybe they are the same angels that taught Noah the secrets of Kabbalah , if you are special enough they will show you why there knowledge trumps real world experience, for a small fee of $99.00 |
"You can't fix stupid. There's not a pill you can take; there's not a class you can go to. Stupid is forever."
you said it , that and people not paying attention to what is actually being said, and not aware of their own ignorance espcecially when it comes to actual law, that is in their favor. But sheeple whatcha gonna do |
Again you are missing the point I got a defective item that did not work,
It doesn't take a rocket scientist to figure that out , it was not just damaged that is a whole other word and has a separate meaning since you seem to be so good at looking things up maybe go old school and use a dictionary .
The transaction would be governed by TN law,not CA law but no law federal , state or otherwise will back up a defective item which this was. It may have been damaged as well but it was also defective and should work but did not.
Off course they took the parts out and resold it are they just going to throw it away. It really doesn't matter what you think you aren't an attorney focusing on consumer law you are just some blow hard on the internet that thinks the tard net is the only valid place for information.
There is value in real education especially law everyone thinks that they are a lawyer but it takes a graduate from an accredited law school who has passed the bar and litigated to get what I am saying not someone with dubious skills at putting forth an argument of which they no nothing about.
This is for people that have been ripped off and have fallen for the word damaged, if they could put defective why don't they?
Their website still says damaged not damaged and defective. It was damaged but also defective that's the way it is.
You can not understand this all you want.
But you can't operate this way you don't get all your money and my money to etc. Meaning HSU.
And if you are an attorney which I doubt quote the statute in Lexus nexus for the state of Tn and defective merchandise as well as any federal statute, it isn't there. By her own admission the item would not work and was not my fault that it didn't. End of story |
Maybe I am not being clear so other members can understand.
"You bought a subwoofer from HSU.
YOU DECIDED THAT YOU DIDN"T WANT IT (when you refused the offer of a replacement subwoofer).
You returned it.
Therefore, you were subject to the return policy. "
No I did not, I received a defective unit that did not work, that word is very important here and it is why I got my money back,
I had no power in the matter and the rep Candy said I couldn't use it .
All the other Chatter is really irrelevant, I did not use it for a while and opt not keep it.
And suing them is velly velly easy, you simply find their agents of service and sue them through the Secretary of State.
When they got that complaint they capitulated, within hours.
If she would not have been such an a@@@@@e I would not have initiated this thread.
The FTC also saw it my way, remember keds it was defective. |
Not really no one gets off the hook for selling defective merchandise, then getting reimbursed for the unit and shipping and reusing the unit and making more money.
But you can't cure stupid, that is for certain
I just dealt with emotiva, the unit they sent out did not work, it was no hassle sending it back and they returned the item and paid for the shipping no question asked whatsoever , they called it defective.
There is no "more to the story" it was DEFECTIVE |
Again everyone is different and if you want to laud them then this is not the thread for you. I did not see any puncture damage etc until I got it home.
It didn't not work, I opted for a full refund,. They filed a claim with FedEx and got all their money back as well as the actual unit if which they will resell the parts. You can't make someone pay for a defective product, no matter what you say or write.
I am sure they are nice if you are buying from them, I mean who isnT, I got my money back. |
well I got my money coming to me, You can laud them all you want, and there is no contradiction. I didn't use it and they are dishonest, end of my story , if yours is different then that is a good thing. No business is perfect.
I don't blame you for being skeptical about the internet flame thing its one voice and we don't know each other. I have been warned on other forums about various items, that is really all I am doing.
you can search this handle all over the internet, this isn't typical behavior for me. But I am very conscious of when something is up.
05-06-14: Dopogue
I've had Hsu subs and sub amps and never a problem or issue. Topflight customer service any time I needed it.
I honestly thought it would not be that big of a deal and thought of maybe trying the 15 but the person I got a hold of was anything but, like I said just my experience. For the life of me don't know how they got the actual retail price of the item, the actual $659.00 plus shipping both ways.
The 99.00 actually pays shipping both ways and then some they get hugely discounted rates which is certainly their right. It makes sense that if you send it back that they recoup the loss. There won't be any insurance claim in that case.
If anything at least others reading this can make their own decision and the policy is boldly out there.
HSU paid for shipping insurance; therefore, they are entitled to receive restitution for goods damaged. HSU is also entitled to receive a shipping charge refund from Fedex since they did not fulfill their contracted obligation.
Thats fine but they don't have a right to my money at all in this case, that isn't ethical and they are playing both ends against the middle. A unit that cant be used is defective they can play semantics all they want.
viablex1 |
well what I got was defective, plain and simple and I was told it was defective by the person at HSU and they opted to take it back.
They got their money back completely, I never ever got to use the subwoofer it was delivered as defective , under the fair credit reporting act its on them to deliver goods perfectly which did not happen, I sent them photos and she said I couldn;t use it and they would take it back. It was such a POS that I wanted to be done with it. They didn't pay $99.00 on the insurance and yes it does include me , not a note and they have everything and then some and are still trying to get $99.00 from me. Its not damaged because they offered a discount , when I told them the nature of the defect they said I couldn't use it. I got it friday and shipped it back the following monday , was never used , I don't owe them a dime. Had I used it then yes I am on the hook, it has to work damaged does not mean defective. That is all I am saying I sure as hell didn't order it to see if I could beat what they think is an air tight policy.
I am just warning others they are a small minded and dishonest company. that's my experience.
It isn't the end of the world but man that's bull. So I ordered a rythmik an E15 and it sounds pretty good and is pretty solid construction.
I have been on here a while bought a lot of stuff etc, even had a preamp that buzzed I just sent it back no big deal, I paid $40.00 bucks for shipping but it worked I just didn't like it. No harm no foul no negative feeedback but this gets me because they keep saying it falls under the damage policy and is not defective, hard to believe FEDex would completely pay for it if it was salvageable.
I appreciate the comments and you know I have probably lost this but others don't have to.
That is why sometimes it is a good idea to just check it out in person.
MAtto |
I just received my refund from them.
Apparently they understand perfectly what I was conveying. To take a consumers money and then get a full pay out and then some for the unit leaving the consumer with absolutely nothing is suspect.
A companies written policy isn't on par with the magna carta. I will check back when the complaints to the risk management at fedex , attorney general and the federal trade commission are answered.
So far consumers that have had good service have posted in this thread to those that have sent it back and lost their money, you are do a refund don't let anyone talk you out of it. This practice by HSU Research is dishonest. |
to you maybe , and that's fine. Just my experience anybody elses may differ also fine |
