If you have ever bought anything from HSU research


This has me scratching my head. I have heard about these people for years, I finally bought one a VTK 12 incher.

I got it back to my house and the cabinet was punctured.

I took pictures notified them and they sent a call tag. I had to wait all day etc. Over the weekend after they got it back, I told them I didn't want it and wanted a full refund.

I couldn't try the unit and have to say the one I got was very very cheaply made. I had sawdust all over my floor, the driver was made of paper in short it was pretty crappy.

Of course being a greedy little internet company they tried to place it under their 30 days policy even though the unit I got was defective.

They have said all kinds of things that are untrue to the credit card company to keep this $99.00. Especially candy.

On a whim and this is what the thread is about I called FEDEX with my original tracking number in order to make a claim, I figure hell you have the sub and are still charging me money I will look into it. No more than a week after they got the unit back. They were paid in full for the SUB at retail not wholesale and were also paid for shipping to and from my house. Only the cabinet was damaged not the driver or amp.

They are still trying to charge me a fee, Not sure if they hit their head or what, but this is FRAUD.

I am just letting others know if enough people have been bilked out 100.00 a class action suit is in order. I can't be the only one

Matto
viablex1

Showing 4 responses by mofimadness

Roxy...I think the $99 is the restocking fee not the price
of the unit in question.

Here is the policy straight from the HSU website:

30-day Satisfaction Guarantee.

If you are not completely satisfied with your purchase, you
have 30 days to begin the return process. We will refund the
complete purchase price, minus any shipping charges, after
our technicians review the return. The refund happens under
four conditions: (1) all items must be in "like new"
condition, (2) there must not be any missing items, (3) the
product needs to be in transit back to Hsu Research within
30 of delivery (4) you must call us to receive an RMA
number. Failure to comply with all of these conditions may
result in either the item being refused or you may be
charged a 15% restocking fee. Note that, in the event that
an item is damaged during shipping and returned for refund
without replacement, then the same terms as stated above
will apply, and we will not refund any shipping charges.

Please note this sentence: "Note that, in the event
that an item is damaged during shipping and returned for
refund without replacement, then the same terms as stated
above will apply, and we will not refund any shipping
charges."

Seems pretty clear to me. That's what the OP did. I do
however think that since FEDEX paid the claim HSU should
wave the restock fee, but that's just me...
I agree with Marty and I'll add: The OP needs to look up the definition of damaged and the definition of defective.

If the unit was "DEFECTIVE" is was because it was "DAMAGED" first...PERIOD! No gray area here, none.

As I posted the policy above, HSU was absolutely in the right and the OP was not.

I'm glad that it did eventually work out for the OP, but according to the written, very clear policy, HSU did nothing wrong.