I have also done business with tonaltubes, just purchases some 12ax7 and EL84 tubes, and he is great to do business with. This was my second purchase from tonal. Had an issue with some 12ax7 Gold Loin tubes that my Cary amp just did not like and he refunded me quickly. I sent him back the tubes. His prices are good and service first rate.
Tube amps have issues at times and it is near impossible to blame it on a tube. If tube amp owners always went back to the tube seller when their amps break, then tube sellers would be paying for virtually every tube amp repair! Oh my, nobody would go into the tube business!
No, that repair is not your problem. Even if the tube was bad from mishandling by UPS, USPS, or even the buyer, it should not have caused that costly repair. The amp has design flaws that Tonal cannot be responsible for.
Tube amps have issues at times and it is near impossible to blame it on a tube. If tube amp owners always went back to the tube seller when their amps break, then tube sellers would be paying for virtually every tube amp repair! Oh my, nobody would go into the tube business!
No, that repair is not your problem. Even if the tube was bad from mishandling by UPS, USPS, or even the buyer, it should not have caused that costly repair. The amp has design flaws that Tonal cannot be responsible for.