I sell vacuum tubes. Buyer that owns an Audio Resarch VT1200 claims I sent him a bad tube


A buyer sent me a message saying that one of the EH 6922 tubes I sold to him was damaged (the driver tube) and that the bias circuit needs repair which will cost $500. The quick research I’ve done is that these amps are unreliable and that this can happen often.

Do you think I should be held responsible or is it the equipment that is not well designed and I shouldn’t be held accountable. Just want to hear your opinions on the matter.

Thanks.
tonaltubes

Showing 1 response by bdp24

I'm not familiar with the amp (is there really an ARC VT1200?), but I've never heard of a driver tube damaging an amp's bias circuitry. Am I mis-informed?