While the morality may be the same for professional and non-professional sellers, the laws may not be, depending on where you live. Professional sellers, ie, stores, usually bear the risk of loss in shipping. Non-professionals may not, assuming they shipped everything as they should. I hope this works out for you, but that's why I don't ship speakers. Just too much risk of damage or loss that I can't afford to take. Good luck. Really.
I need some advise on a shipping disaster.
I recently purchased a pair of speakers on Audiogon. The price I offered was accepted and I sent the payment promptly. The seller in return shipped the 2 speakers promptly and sent me the tracking numbers. One of the speakers was delivered the next day and UPS has lost the other speaker. The seller has put in a lost package investigation however UPs has not recovered the speaker. It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.
I'm not sure how to go about solving this issue. I purchased and paid for a full set of speakers and only have 1.
Any suggestion on what I should do next? Has anyone ever experienced an issue such as this? Does Audiogon have policies around issues such as this?
Thank you,
Vince
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.
I'm not sure how to go about solving this issue. I purchased and paid for a full set of speakers and only have 1.
Any suggestion on what I should do next? Has anyone ever experienced an issue such as this? Does Audiogon have policies around issues such as this?
Thank you,
Vince