These are the only numbers I’ve used in the past. Maybe they still work and will help.
UPS Freight – 800 443 6379
GROUND 800 333 7400
UPS 800 742 5877 www.ups.com
once they pick up, say out loud, REPRESENTATIVE…. EVENTUALLY YOU’LL GET ONE.
is this a USA or ‘domestic’ shipment & delivery?
was it insured? Was it sent signature requested?
Did you have or do you have proof of any acknowledged requests for holding delivery at their warehouse while you were on vacation?
Or does the seller have any of these items as the seller is the ‘shipper’ according to UPS.
My EXP with carriers, usually lays the burden of packing, and delivery onto the boxes the shipper checks. The seller/shipper gets a receipt showing what all is supposed to take place, how when and where, and the costs for it all.
I’ve tried talking with a carrier on certain points and not being the shipper in that case, was unable to get info from the carrier. Other than routine deliver info, where it was last logged in, in trarnsit, date due, etc..
The seller/shipper has the burden of responsibility for communication, handling, details, etc.
You have a contract for a sale of goods with the seller. The seller has a contract for delivery of goods with the carrier.
One is your business, the other one is the sellers.
Rely on the seller to follow thru.