I have a feel good story....


Friday July 1st my Manley Stingray II arrived...hooked up everything... DEAD LEFT CHANNEL... tried everything I could think of, called Upscale...Josh, on the Friday before the 4th weekend, spent over 3 hours with me going thru every possible failure mechanism... No Joy... sent an email to EveAnna that evening, she responded within an hour and we spent another long email string that evening working the problem... No Joy...this morning, July 2nd she sent me another list of paths to run thru... WORKING....

I have to say how impressed I am with both Upscale and especially EveAnna Manley... over a holiday weekend she took the time to troubleshoot with me and resolve the issue....

A connector had jostled loose in transit...

I have always felt that when I buy a product I bond with the brand...I am a really happy Manley/Upscale customer...they went above and beyond this weekend....

 

poke33

My bad, I thought they were married and ran VTL together before she split off on her own.  Sorry that I got that wrong. 

Great youtube videos of Manley tours and interviews with EveAnna that give plenty of color like this story. Really makes you want to root for her success. 

Thanks for sharing the story. It’s great to read about people with passion helping their customers and business in a determined way like this. I read a post on a different forum showing a picture of EveAnna riding her Harley with a pack on the back several hours to one of the audio shows years ago. Right on, enjoys life too, good for her 🤛. Wishing them continued success along with supporters here on this forum.

Thanks for posting. This is one of the types of information beneficial when considering making a purchase.

Thank you. 
 

Happily I have long receive outstanding service from this industry. Let’s say my preamp blew up this afternoon. I am sure my dealer would drop a loaner by this afternoon without me even asking (just telling him it went out). 
 

But looking across vendors of all kinds… lots of average and a few terrible. Then there are stars… they just completely get it… and make everyone else look like they don’t care. 
 

Great outcome.