I called Richard Vandersteen


Yesterday I called Richard. I could tell he was very busy with phone calls coming in, I waited about a minute on hold. He answered the phone and answered all of my questions. At the end of the conversation about 2 minutes, I said wait Richard one more question, he said one second and put me on hold for about 30 seconds. Yesterday he was busy and abit quick with the questions, but thorough. (I don't blame him, its not a social call, it BUSINESS). I always call around 12-1:30pm eastern time. I called today and had more questions, I told him the same info from the day before(I have your older subs the 2w). Today he was extremely polite and quite fun to talk to. I then told him I was thinking of selling my 2w's (I have 2 of them) and replacing them with his new 2wq's. He said I would be wasting my money and the 2w are truely great subs. He told me to keep the ones I have. I have talked to Richard in the past about buying his subs(a year ago, twice I called) one time he was short and another time quite talkative. The reason I wrote this is I read a tread earlier and seen alot of negative reponses about him. Well I guess when your as busy as him, someday's are good and some are bad, remember we all have bad days. I wouldn't say he is a social butterfly by all means, but in my book he is a very honest business man. He could have easily talked me into two new 2wq's but he didn't. He said keep the ones you have and set them up properly, don't waste your money. So in short, I think the guy is great. I've been to enough dealers and had them try to talk me into new stuff I don't need. Things I already had, but just newwer versions, to get them another sale. So either Richard is very rich and doesn't want to sell more subs or just an honest guy who doesn't take advantage of people. Pete
pcc
I had seen the previous thread on this subject and now see another. Even though Pete's remarks are positive to Vandersteen, don't you also have to wonder how many of the high-end gurus (most of whom are willing to chat) would remain willing if they felt that everything they said was then going to be made public? Maybe its me, but, I would normally expect that my conversations with people are private. If I was told that anything I say may later be made public, either in print or via the internet, I might then choose my words carefully, or perhaps not be willing to talk at all. Just MHO.
Pete-Great to see a post from you! its been a while. In regards to Clueless I have never called "dick" as he was called in a previous thread, nor do I plan too. Things get busy at times at businesses and then your not happy, thus leading to grumpiness-but as stated above we are human and it happens.

So how do you like your subs any way?
I have talked to Richard since the original issue Model 2 came out back in 77 and can tell you 50 % of the calls were nice and 50% were like walking on eggshells. This must be due to the fact that he seems to take all calls and answer all inquirys, no matter how small. This is still the most honest Company/product in the business. (I can only imagine some of the calls he deals with) For the very reason, that you get all of your info from the top dog of the company, and since all of his products represent a philosophy that is way rare in todays hi end audio scene, you NEED to cut the guy some slack.
What PCC stated is the way it really is. This man is a real upstanding asset in Audio and most definitely not a Fraud.
He gets the Harry Truman tell it like it is award.......Frank
Clueless, indeed you are priceless as Sc53 posted.

Keep up the good work.

Sincerely,
Your employer thinks you are spending too much time keeping us happy.
Nicely put Frap. Everytime I have called(4 or 5 times) I've always talked to the top dog Richard; the designer, owner, president and tech support. How often does that happen in other companies. In other companies someone may not be able to answer a question, so you have to wait for a call back that may never come. Pete