Hum problem with Alpha Goertz Sapphire cable - RCA type


I use Alpha Core Goertz Sapphire between pre and power amp (mono blocks). Both amps are tube. Cables are a couple of months old. One day I noticed a stronbg background hum in both channels. Today I called the manufacturer to help me solve the hum issue.
Their Technical Guru said "Buy another cable, i.e. if you get hum you can't get rid of it".
You guys out there are a lot smarter than that. I know it. The preamp is in arack. The amps are on the floor. The distance from the RCA to RCA plug is probable .8 m. Cable length is 1 m. What do I do to avoid the hum. Tape the cable to the rack. Play with the power cables? Please help. There must be a solution.
Thanks.
dcaudio

Showing 1 response by dcaudio

Thank you so much for info. I believe you guys are right.
Let me give some more info - The first pair of Sapphire that was shipped was so poorly assembled that one channel faded in and out. This is the second pair. Based on your experience I start to believe we have a quality of manufacturing issue with this manufaturer.
However, I do not think that is the issue now, since it is in both channels.
This is probably a ground loop.
Sorry for being a little non technical knowledgeable. Should I connect a regular copper wire from one of the scews on the cover of the preamp to the power amp ground terminal? I guess what I am asking is from where to where does a wire go? Can I use regular electric wire?
Thanks in advance.