How would you run an audio salon?


Just wondering, as an audiophile how would you set up an audiophile shop?
I have got some ideas but will post them later except to say I would limit the number of brands and try my best to get it to sound its very best.
pedrillo

Showing 4 responses by iplaynaked

Lol - yeah, this is all a nice "fantasy land" you have all concocted here. But, take if from someone who's worked in a quite a few audio/video and hi-end stores, YOUR DESTINED TO CLOSE THE DOORS!!!
First off, your "audiophile" market is not where you're going to make ANY MONEY! Most of your audiophiles and old 2 channel guys DON'T BUY THEIR SYSTEMS FROM RETAIL STORES!! They trade on the net, and have have the same systems for decades. They piece stuff together on rare occasions, and get it from all different sources - and usually not yours!!!!
That is why very very very few AV salons do high end 2 channel anymore. Most of them have gone to mainstream, mass-market custom installation, of mid-fi products! -where the money is! (with a few higher end pieces thrown in to make em feel like they offer something "special!") That's how it is folks. Sorry to inform you.
Most all of the audiophiles are the guys who piece stuff together here and there, and mostly "used stuff" on the net!
THE ONLY WAY to make a higher end av salon work, selling upscale audio/video, is to have a professional, higher end setup in a higher end neighborhood, selling to rich folks! There is very little other options. Yes, you can do some stuff no one else does/offers, essoteric gear, custom setups, mods, and repairs and such. But it all gets down to the relationship with your client, the location (critical), and how well you present and market yourself to your community! You also need a good sales-force, that people feel comfortable with, and who are confindent and educated about what they're sellilng.
It is VERY hard to keep the doors open on audio/video shops (without custom especially), and most who survive, only do just that - "survive"...not thrive.
You can have the best sounding, well engineered, best equiped, most stocked, best laid out shop around. And it will fold like dominoes, costing you big bucks!
Anyone trying to make one of these shops work, better do their homework, find a stellar location with upscale clients, (forget selling mostly "mid-fi", as you'll be competing with the entire world on the net, and the chain stores...and they'll GRIND YA to death!), and get a good marketing strategy and biz plan together. Also, you'll NEED to do custom to make any real profits. $80-$125/hour, per installer, is something you need to be doing to make money here - yep. You simply can't make a homerun in this biz by waiting around for that "whale" to come in and plunk down $100k for a surround sound system! It rarely ever happens.
I've worked in stores with Wilson, Thiel, Martin Logan, Magnapan, Audio Physics, Celestion, Krell, Theta, Audio Research, Audible Illusions, Pass Labs, Nero, and more! These stores only worked because they were in prime locations, with clients that drove up in $60k automobiles, with cash to spend! And even then, they had to rely on custom to keep real profits flowing in.
Good luck to anyone trying to do more "mid-fi" retail gear! You'll get all the Best Buy shoppers and drifters floating through the store, and you'll struggle to make the rent!!!
"...everyone plays favorites and no one has it all figured out." (Dave b)

Er, Chadnliz and I have it all figured out- fer the record-lol

"i would have a problem selling a product i don't personally like. i think it's a matter of integrity not to misrepresent your principles." (Mr. Tennis)

Mr. Tennis, I see your NOT a salesman! And if you ever did decide to open a store, may I suggest hiring some good salesman to do the job for you - lol
First off, what you think is good, and what you may like, is NOT NECESSARILY WHAT OTHERS WILL LIKE AND WHAT'S RIGHT FOR THEM! (Chocolate vs. Vanilla). Yes, you may truly believe that Chocolate is indeed better than Vanilla. But you would be wrong! - and it goes the same with audio.
Yes, your enthusiasm may help you a little in selling some gear. But at the end of the day, you need to find out what's right for your customers, NOT YOU!!
Your goal as an accomplished audio/video salesman would be RELATIONSHIP, RELASHIONSHIP, RELASHIONSHIP!- and you helping the custom get WHAT THEY WANT!...not what you want, or think they should have, because you like it, and/or you think it's the best! NO NO NO NO NO!!! This is why audiophiles and engineers make lousy sales people - lol.
It's not about you! Don't take it personal. When it comes to sales, its about helping the customer get what they want. You do this by building trust, qualifying them (what they've heard and liked/used in the past, etc), offering an option or two, overcoming any objections, and then closing the sale! (and, of course, follow up - relationship).
There is nothing more to sales of audio/video! - and you can still like what you like, and keep it to yourself. Because that will never ever help you sell anything!!
Note to self: EVERYONE owns different audio/video gear, and for good reasons! - even the professional mag reviewers...
"naked -you are the poster child for average salesman of the year." (Dave b)

I wholeheartedly agree Dave b! Yes, I fancy myself no salesman. That's why I'll be paying "quality" salesman to do my work for me.
I'll DEFINITELY be letting the pro's do their job! And I'll be the master manipulator behind the scenes - taking in all their hard earned bucks! - lol.

"this is a hobby and a passion so a run of the mill salesman is GOING TO DRIVE MANY TRUE AND INTELLIGENT AUDIOPHILES AWAY."
(chadtheman)

GOOD! Yes, DO Definitely drive all those "audiohiles" out of MY store - you bet!!! A store full of audiophiles is a store full of CHATTY CATHY'S - all standing around reminiscing about vinyl and tube amplifiers - who will all end up wasting your time, using your systems (and store) to audition gear that they will DEFINITELY be shopping for on the net anyway!!!...not spending a dime in your store! I know, because after working in numerous chain and hi-end salons over the decades, I've seen these jokers waste more salesman's time than all other customers combined!(potential, rather. What a joke!) And not just mine, but EVERY SALESPERSON'S I've ever seen have to deal with em's time too!
Yep, I say get rid of ALLLLLLLLLLLLLLL of the audiphiles from ANY STORE YOU PLAN ON OWNING - you bet ya! (lol)
Yes, I'm an audiophile. And I wouldn't want to sell to me, either! - lol. Infact, my store would go out of business if all my buyers were...ehem....audiophylis'ssesses! YUCK!!!
Yeah, give me a steady traffic of "Consumer Reports" readers, family of 4's, New home-buyer couples, and young Yuppie enthusiests with too much money to burn - EVERY TIME!
Those ARE your buyers, right there.
Lol - yeah, the local card clubs in my area have poker tables that rake in around $100 per hour, running 24/7, non-stop! Ya wanna get rich with a "business?" Yeah getting a permit to open/operate a casino should be your goal! - lol
Atually, if anyone wants to go partners with me, or back me as an investor, I'm atually not only working on a very unique, highly marketable/profitable home theater product, that I'll be marketing and manufacturing, but I have a stellar AV store concept that no-one else is really doing!
(TALK TO ME "MONEY-PEOPLE!")
Never did a "business plan" before. But this is definitely a different route for me - having done custom AV and retail sales for years...
Um, yeah...so let me know. K