How to service Cal Audio products?

California Audio Labs
PO Box 1218
113 Taylor Way
Blue Lake, CA 95525
United States
707-668-1736 (Phone)
707-668-1923 (Fax)

I HAVE CAL PRODUCTS MYSELF ...... THE ALPHA DA CONVERTER AND THE DELTA TRANSPORT. I TOO AM INTERESTED IN SERVICE RE: CAL PRODUCTS.

PLEASE KEEP ME POSTED SHOULD YOU HEAR ANTHING.

GARY

Cal Audio has gone through some changes. It was acquired by Sensory Science, then Sensory Science was acquired by S3 Corp, which has changed its name to SonicBlue. In the process, it looks like the Cal Audio brand was shut down. Factory service, which at one time had been at the Blue Lake CA location was relocated to another state, and now appears to have been shut down. (Calling the number in Camadeco's post says the number has been changed to a number at SonicBlue, where the operator will refer you to 800-736-7679/menu-item-#3 for Cal Audio service which then refers you to their web site for regional service.) Service has been farmed out to regional service shops. The following link to the SonicBlue web site identifies three service facilities. Good luck.

http://www.s3.com/support/goVideo/c_service.asp

I took my CD player to a local high end shop and they promptly shipped it to Cal Audio directly (I wasn't told about that until later). My advice: Save some time and contact Cal Audio directly and skip the middle man.

there is information about authorized service in www.sonicblue.com, they bought california audio labs.

if you are interested in sale your alpha dac, please let me know.

Good luck. CAL's customer service left a lot to be desired before all this.

I spoke with my local dealer a couple of weeks ago who has been a CAL dealer since the company started. He told me that he has been unable to get his customers CAL equiptment serviced. He said that CAL's parent company went bankrupt. Buyers of used CAL equiptment beware.

CAL still has several (4) authorized service centers. Two are in the Chicago area. I just had a CAL CL-10 serviced through a local dealer where I purchased it. It took a while, but they got it repaired -- at no cost -- even though the warranty expired several years ago.

Approved Audio Service
583 Bantam Rd.
Bantam, CT 06750
860-567-5801

Electronic Engineers
2522 W. Armitage Ave.
Chicago, IL 60647
773-227-2600

Just Service Inc
2940 N. Clark St
Chicago, IL 60657
773-871-7171

Service for CL2500
Scott Morris Enterprises
1130 Hilfiker Drive
Arcata, CA 95521
707-825-6808
[email protected]

Knaptime, thanks for the info. Now I'll know who to contact in the future.