Have you checked the manual to see if there is an adjustable lighting delay? Some products have a mode where the display goes off after a certain period of time.
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When you find out how to fix this, please e-mail me and let me know. I have 2 of these units (one gold/one black) and although I don't have your problem now, I may someday. You are right, this appears to be a common problem. Thanks much,
Sid42 ([email protected])