How long does Tekton shipping take?


I ordered a pair of Tekton Ulfberht speakers in early August, they said shipping would be 10-14 days, and last i heard from them was in late August, they said they would contact me, and that there were 3 orders ahead of mine. I get that they are busy, but 5 months? Has anyone had to wait that long to get their speakers?
dawgfan90
That is ridiculous, time to demand your money back.
That's what one should expect from an amateur operation. There's no shortage of stories about problems and managerial incompetence at Tekton. That really is a glorified DIY operation. 
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For 12 grand, I would book a flight to Utah!
For less than that you could have bought a better pair of speakers here on Audiogon. I see a pair of YG Carmel's for $6.5K (new - $18K)! Cancel that Tekton order and get a refund!
Six months is unacceptable!
I don't mean to beat up on you, but look at the website. The guy doesn't even know what he's building the next pair off speakers out of. He doesn't even stock enough parts to build a run of crossovers. You might get these parts, or you might get those parts... Or maybe he'll just modify the design out of the blue. Tekton just isn't a serious manufacturer. There's nothing so complicated about his speakers that they couldn't be built in a week. $12,000 is a LOT of money to give to a guy to build boxes, build crossovers from whatever he has on hand, and stuff them with off the shelf drivers  ....and then be made to wait 6 months and told "we'll call you". 
Tekton seems to have lent a couple pairs of thise speakers to audio reviewers, he should be taking care of the PAYING customer first.  When I had to deal with him regarding some shipping damage on a pair of Pendragons, he was quite arrogant and curt towards me.  I would be on the phone calling him every single day until I got results.  Perhaps they "forgot or misplaced" your order.

I would suggest calling immediately seeking an explanation for the delay and a commitment for when the speakers will be shipped. I've owned three sets of Tekton speakers, and in each case the speakers were built and shipped within two-three weeks. 

Despite kosst_amojan's reckless, irresponsible allegations, Tekton speakers are highly regarded among many audiophiles who own and enjoy them, many of whom have replaced more expensive speakers with Tektons. I couldn't be happier with my Encores. I think there is a good chance that you'll be delighted with your Ulfberhts once they arrive.

This is a regrettable situation, but hopefully not beyond repair. You are certainly entitled to an explanation and a quick resolution. I hope it works out and you enjoy them for years to come.


@waltersalas 

I don't really care if Tekton speakers sound like the orgasmic moans of angels. Eric runs Tekton like a complete amateur. It's obvious. Stereophile has never put one of his products on it's recommend gear list because when they've reviewed his speakers he's "upgraded" them before the list comes out. Eric isn't interested in running business. Eric is more interest in the next DIY project he can sell. If Eric was interested in running a business he'd hire a business manager to iron out the production, quality, and delivery issues that Tektin has become notorious for. 

It is YOU, Walter, who's reckless and irresponsible for defending such an obviously poorly run business. How do you in good conscience defend, much less recommend, products produced by a company that struggles to drill holes to mount grills, deliver grills when ordered, stock components to build the products, and deliver speakers in a rational timeframe? Who, other than Tekton, can't even be bothered to stock a supply of capacitors for a production run??? It's ridiculous. Anybody writing a check to Tekton should understand they're taking a big gamble. If you really want to buy speakers and actually get the speakers and parts you bought, you'd be best advised to avoid Tekton. 
@kosst_amojan -- I've had three different sets of Tekton speakers--the Double Impacts, the Double Impact SEs, and now the Encores, and none of them have had any of the issues you described. I am aware that there have been some issues, yes, some of which has to do with the nature of "one man band" companies trying to deliver quality products for an affordable price, some of which may be attributed to the popularity of the speakers over the past few years. Perhaps he had issues trying to keep up with the demand.

I suppose Eric could hire a bunch of people to help the business run more smoothly, but would he then be able to offer the speakers for nearly the same price? On top of that, the company offers a money back guarantee on the speakers, so the "gamble" is the hassle of boxing them up and shipping them back if the buyer is unsatisfied, for whatever reason. You get sixty days to audition them, which should be sufficient for most people.

By the way, how much personal experience do you have with these speakers, and how much of your whining here derives purely from trolling the Tekton threads? You don't care how they sound? Fine. For some of us, the sound of the speakers is why we buy them. Everything else--your posts included--is just noise.
It was these horror stories that scared me away from this company. Looks like their unfortunate customer service extends beyond one or two use cases. Not worth the risk. 
I suppose Eric could hire a bunch of people to help the business run more smoothly, but would he then be able to offer the speakers for nearly the same price? On top of that, the company offers a money back guarantee on the speakers, so the "gamble" is the hassle of boxing them up and shipping them back if the buyer is unsatisfied, for whatever reason. You get sixty days to audition them, which should be sufficient for most people.

By the way, how much personal experience do you have with these speakers, and how much of your whining here derives purely from trolling the Tekton threads? You don't care how they sound? Fine. For some of us, the sound of the speakers is why we buy them. Everything else--your posts included--is just noise.
@waltersalas 
If you even get the products!!! There's no shortage of people here who either waited forever for grills, if they ever got them at all. 

And don't you understand anything about business? Businesses hire people so that they can move more product or service out the door more cost effectively. If hiring somebody doesn't improve your bottom line, you don't hire them! Employees are assets that provide more value to the business than they cost. That's basic business 101. That's a lesson Eric hasn't figured out. 

I have NO experience with Tekton or their products. I have no intention of having experience with Tekton or their products. I don't do business with amateurs and I'm not interested in high stakes gambling. Too many people come to these forums with the same kinds of problems with that company. That immediately disqualifies them as a consideration to me, on top of the fact you can't be sure what parts any given pair is built with. 

If you think the way Eric runs Tekton is worth your trust and money, then I think you're a sucker. His products are hardly earth-shattering. Plenty of people have heard them and bought other speakers, or sold the ones they had and bought different brands. Tekton isn't that special. And they're really ugly. 
I considered trying a pair of their speakers, decided to wait and see if they worked out the customer service issues I read about. Sounds to me like things have not improved. Not interested anymore.
Mr. amojan, what is it about a speaker or any manufacturer that is worth such an emotional response?  
I placed an order for a pair of Uiberht’s in July of this year and I had them in 3 weeks. dogfan90 did you order a custom color? Mine are in the semigloss black. Once you get them you will need help installing them and they are truly wonderful speakers especially after they are completely broken in. Having said all of this I would contact them because even if you ordered a custom color ,you should have had your speakers by now.

My expeience with Tekton does not match that of the OP. I ordered a pair of Electrons last October. The expected shipping date slipped 2 days because they were preparing for a big trade show. But I had my speakers in less than a week. Ultimately, I decided to send them back but, Karma and Eric were always very responsive via email and phone.

At six months, something sounds a little fishy unless things have gone seriously awry at their shop.

Dawgfan,

Are you saying that you've waited all these months and have not called or reached out to Tekton because they told you "don't call us we'll call you"? 
Has anyone compared the sound of the Ulberht with the Encore and care to elaborate? 
So I worked in retail for 15 years. And I can tell you. You can't please everyone. I can also tell you that companies make mistakes. It is un unavoidable. Sometimes it is clearly the companies fault and some times the customer. Unless things have changed from what I understand tekton does not run your card until they to  ready to ship your speakers out.  So you have options. Call. Get a firm commitment. Work out something. Or move on. Or perhaps it is worth all,the hassle. Only you can decide. One last question. Did you any any unusual requests. That can always ad time
Iwin
Yes they are custom color.

Mofojo
Yes

I currently have new form research no holds barred speakers that i got 10-15 years ago. The Ulfberhts seemed like they would be a nice upgrade.
I don’t know, but if I didn’t get my $12k speakers within 3 months. I would be calling every minute. Wrong or right..pick the phone up and threaten a chargeback. You took the time to create an account here, with just 2 posts, yet your not calling Tekton...crazy!
Aniwolfe
I emailed them this morning.
I believe once Eric Alexander reads this thread you will get IMMEDIATE response. He doesn't take kindly to anyone who dis's  any of his babies. I hope he responds to you in a caring manner. Some of his replies to people have been a bit on the arrogant side. IMO.
I thought about buying these speakers at one time. 
It was impossible to get information about the speakers from Tekton. The girl who answered the phone had no clue what I was asking and Eric never called me back. 
So, I moved on and bought a used pair of Focal Sopra 2's. Way better looking and uses quality parts.

ozzy
I know when Tekton first started that they had terrible customer service, and fulfillment issues. Seems like they still are to a degree. To the OP, I can’t believe you went this long without contacting them. 
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This scenario does not follow from my experiences buying Tekton speakers twice. As Hobbyhands has previously stated, the practice of billing seems to occur when the speakers are in the final phase preparing for shipping. That also was my experience.

Have other Tekton owners had their purchase prepaid as stated by the OP?

OP, can you please explain how it came to be that you prepaid in your case?
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These threads always interest me...note that it's the bad service that matters as people simply expect good, professional service. Although clearly many have had wonderful results dealing with Tekton (like yer supposed to), this pile of bad clams is likely to cost them plenty....crazy.
@jetter 
It REALLY rubs my fur the wrong way to see people getting hosed and suckered. I HATE dealing with amateurs hocking themselves as professionals. It's personally insulting. I will stand in a store and break managers down to tears while on the phone with corporate headquarters. I will go on social media and destroy a business wherever I find them for screwing me out of $200. I have NO problem speaking strongly against people who don't act in a responsible, professional manner because I don't want anybody to have the same experience I had. 
@dawgfan90,
So Tekton said 10-14 days when you contacted them the first time.
And you promptly sent them the cashier's check for $12k?

If I pay for a good and don't receive it in the time I was promised, I hound the seller, now matter the price of the good. You must be filthy rich to spend $12k and not care to follow up even a month after the promised arrival date. I don't like the look of Tekton loudspeakers, but your story does seem fishy - especially with just 5 posts in all.
So are you following up with them now, based on all the suggestions that some posters have provided?
dawgfan90,

I wasn't referring to you personally,  Just some of the things people have said in the past to Eric about his speakers and/or his services.
kosst_amojan
It REALLY rubs my fur the wrong way to see people getting hosed and suckered. I HATE dealing with amateurs hocking themselves as professionals ...

You base all this indignation and offense on a single claim, made by a single poster here, who just joined the forum yesterday, and has contributed nothing to the group but this complaint?

There are at least two sides to every story, and this one has a funny whiff to it.
You guys ever read his patent? Anyone buying these speakers is the definition of a sucker.
yikes 
get refund, buy something else. telling your customer who’s paid you $12k “don’t call us well call you” is flipping rude!
kosst, I bet you work in an office with no experience in retail. I do too but I also understand people make mistakes, even the audio gear salespersons. Assuming everyone is out there to shaft you every opportunity they get is a miserable way to live. 
dogfan90 I wasn’t charged for my speakers until they shipped but I didn’t request a custom color.  Did you pay the entire amount or put down a deposit?  I can see them requesting at least a deposit because if you cancel the order before they ship they are stuck. They also may use a third party to do the painting. No matter what the issue is you should have had your speakers and a apology for the delay by now. 
Milpai, cleeds
I sent them an email this morning.
Would you like to see screenshots of the email from August?
@cleeds
As usual, you’re way out in left field. Issues with Tekton delivering product and delivering the product as specified has been an issue for many people who’ve talked about their issues here in these forums. Never getting grills, waiting forever for grills, and getting grills with speakers that have no way to attach them has been a subject of discussion here for years, along with the occasional delivery issues.

So no, this one guy’s post is hardly the basis of my opinion. Go do some research before coming at me with loony accusations.

Kalali,

I don't exactly work in an office. I don't really like dealing with the public, but I'm really good at it. I did pretty good in hospitality for little while. Sure, things happen, but you get on those issues like white on rice. 

I've worked in service industries my whole life. The one hard and fast rule in high value service is any employee is easier to replace than a customer. Tekton doesn't make anything you can't get as good or better elsewhere. Lots of fine products disappear from the marketplace for simple bad business management. Most of the guys that do what Eric does hire guys to do what they don't do well so they can focus on what they do do well. Like, every single name in high end audio I can think of does that. That's what Jaques Mahul at Focal did. That's what Soichiro Honda did. That's what Nelson Pass does. That's what John Curl does. I could go on and on like that....
Anyone care to speculate what Tekton spend OP’s $12K on? Lol!
If you want an example of internet-direct, built-to-order speakers done right look at http://www.salksound.com/
Does the OP know if Tekton cashed the check yet?

kosst_amojan
1,949 posts
01-08-2019 3:42pm
@jetter 
It REALLY rubs my fur the wrong way to see people getting hosed and suckered. I HATE dealing with amateurs hocking themselves as professionals. It's personally insulting. I will stand in a store and break managers down to tears while on the phone with corporate headquarters. I will go on social media and destroy a business wherever I find them for screwing me out of $200. I have NO problem speaking strongly against people who don't act in a responsible, professional manner because I don't want anybody to have the same experience I had.

You are one bad dude, do you have to wear a kilt, I know with nuts like yours, there no way you can wear pants. I get a kick out of how all you trolls, that don't have any personal experience, like to offer up all their negative crap on any and all posts. Imagine what it would be like on the forums if you actually had a life.
OK, the OP placed the order as instructed, paid $12,000, in full, with a cashier’s check (no credit card fee for the seller - approx. $225.00). He has not received the speakers, nor any communication from the manufacturer for 5 months.

Now, to the defenders of the manufacturer ....
What do you think he should do now?
Here's an idea:Call Tekton and give them a chance to address the problem instead of talking to strangers on the internet.
I have decided to stay with the big names because of this and resale value. If you decide to ever sell those speakers expect a rude awakening. You can get at least half your money back on the big name stuff. I would be a bit worried about my 12k.