UPS recently lost a flightcase insured for $7,000 that I shipped two-day air from Florida to NYC for eleven days. A lot of time on the phone revealed that they had failed to segregate the package in Florida as a high-value shipment, and also managed to not segregate it in any of the lost-package sections of their depots. In addition, the supervisor I first dealt with failed to initiate the company's standard lost package procedure, which was responsible for some of the delay. The website scanning information showed that the package was in their 43rd Street facility in Manhattan, but they informed me that the scanning information provided to customers, including arrival scans, is sometimes just projections -- their internal scanning information showed that it never left their air hub in Louisville. My notes show that I ended up speaking with six different people, none of whom was properly trained (I got a different story from every one of them) and each of whom was a dim bulb. I had my reasons for using them for this shipment, but will not do so again -- they were terrible at every step of the way and are clearly a garbage operation.
How do they do it????????????
I have bought and sold speakers from Canada and both times there was damage done to the speakers. The boxes both times were in perfect shape with no visable damage. The speakers I shipped to Canada was double boxed at UPS'S demand to cover insurance. Does Customs go into the boxes and remove the speakers looking for drugs or a nuke bomb? The tape both times looks the some as when shipped. Does Customs or UPS have different tapes so when they destroy something they can match the tape to the original tape?
Any thoughts?
Gary
Any thoughts?
Gary