Have had good experience with E-bay refunding, they tend to side with buyers IF you have the documentation. However, you have to consider the following, and its a lot of work. Get into their system and file a refund request. They have a system that allows you to include narrative and pictures to document what is wrong. You need to prove to them with data and/or photo’s that the item was/is not as described. If you communicate with the buyer on the e-bay system then e-bay can also access your joint communications. I used screen shots of the e-bay transactions and communications from the history file, took pictures, and provided a written narrative to prove the tubes sold were not as described. Their system is a little clumsy but if you are patient you can figure it out. They will set time frames how long it takes for the seller and you to come to some sort of agreement. They make an attempt to get you and the seller to solve it yourselves. If you prove you have tried that without success, several times, then e-bay will engage. They will assign the case to essentially an e-bay adjudicator who will review the facts you provided and then make a decision. It takes a while and there is a time frame while waiting where you can’t interact much to move it along, you have to be patient for their time frames to expire. If you request a refund, e-bay usually required you to return the item and they will not refund until the tracking documents it has been returned. This can be dicey when returning for two reasons: 1) e-bay expects the seller to pay for the return unless the listing says diffierently. They may or may not agree. In that case you have to pay for the return and document it and include it in the $ your are attempting to recover. Once it got hung up in German customs and the seller refused to pick it up. In that case the tracking numbers documented that it has sat there for 2-3 weeks and they recognized the seller was stalling and declared it delivered. On one occasion after I submitted all the data and the seller was not cooperative I made a phone call to e-bay customer service and they actually handled the review right over the phone with me by looking at what I had submitted as proof and made a decision in my favor within the hour. I’ve purchased perhaps 100 tubes in the last 18 months from Russian, China, Germany, Yugoslavia, Poland, and the U.S. Usually in lots of two. I’ve had 3 occasions where I was burned badly and sought e-bay refunds after carefully documenting and “using their process”. These were $250 purchases. It worked every time. I had two where the cost was so minimal that I decided not to pursue it. Risk of these international sales. Don’t wait too long as E-bay sets time limits. Most have been good and I’ve developed some great seller relationships because they have been reliable and sell tubes that were as good or better than described. Its a process to discover who is a great supplier and this includes discovering the bad ones. Good luck.
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wcfeil429 posts01-11-2019 6:02pm>>How can I punish this Chinese audio dealer<<
Send him the Yoko Ono Box Set. LOL, LOL, LOL,I don't know who's suggestion is more torture mine or yours, the dealer would still end up with a terrific headache!
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