2. misc-audio
  3. 142610-118117

How can I punish this Chinese audio dealer

I ordered three pairs of tubes from him last year.

The dealer used to respond to my e-mail within 2 days with fast shipping.

The Psavne Acme 805 tube went bad after 7 days of use.


But with claim of bad tube, he stopped responding to me at all..

I sent him 6 e-mail within 7 days.


Will Paypal refund be the best way to punish him?



[email protected]
수 2018-12-26, 오전 12:47
나


ok sir
thanks

​[email protected]

From: Thomas Kong
Date: 2018-12-26 16:43
To: hifi-amplifiers.com
Subject: Re: Order Confirmation No: 11720
I received Acme 805 tube yesterday.

PSVANE Acme Serie 805 Vacuum Tube High-end tube Be


Please note that both tube are made by same company Psvane.

Cossor valve was league above from stock tube with refined bass and deeper bass.


As soon I replaced Cossor Valve 805 with Acme 805 today, I noticed clear window of transparency and more details.

It seem like I had inserted pre amp since the change was so drastic.

The soundstage got wider with 3-d holographic with clear window.



It had not been burnt yet so it may be possible to change its sound for the next 2 weeks.

But the first impression is very positive.

I will keep you informed of the progress.

I also have pair of NOS United 805 tubes which I had not used yet.

After Acme got fully broken in, I will also compare it with NOS United.





Order Confirmation

Thomas Kong,
Thanks for shopping with us today!
The following are the details of your order.

Order Number: 11720
Date Ordered: Thursday 20 December, 2018

Products
1 xPSVANE Acme Serie 805 Vacuum Tube High-end tube Best Matched Pair (Psvane Acme Serie 805)$732.99 USD
---------Sub-Total:$732.99 USDFREE SHIPPING! (Free Shipping Delivery Charge.):$0.00 USDTotal:$732.99 USD
Hello

As usual, I expect you to ship it fast

thanks


United States
Payment Method
PayPal
128x128shkong78

Showing 8 responses by shkong78

shkong78's avatar
shkong78 OP
1,463 posts
 

I had bought NOS United 805 tubes but it is hard to get one in good condition.
shkong78's avatar
shkong78 OP
1,463 posts
 
I had paid using Paypal on this case.

Thus I may be able to file claim of lemon product with Paypal.
shkong78's avatar
shkong78 OP
1,463 posts
 
Update on the situation.

Since I was busy with some other thing, I had not filed complaint with Paypal yet.

It seems that somehow the dealer read message belatedly (about 1 week later).

If it works out fine, I will update it again.




dear sir.sorry about that your email is in trash so we not received it we are read you email and with contact with you as soon.

dear sir.if you received our message please send some picture to us we will deal with it tomorrow please don’t worry about it if it bad we will ship an New one to you thanks

shkong78's avatar
shkong78 OP
1,463 posts
 
If it works fine,then I will call off the air strike.

And I will  update if they cooperate with the situation well.

The only bad thing is that I had not got response from the dealer for 10 days even after sending 5 emails.

I was pretty upset.

But if I get the replacement tube pretty soon, then I can recommend this dealer again with good price and fast shipping.
shkong78's avatar
shkong78 OP
1,463 posts
 
I had exchanged e-mail with dealer.

His virus program filtered any e mail with enclosed files to spam mails

The dealer will ship new replacement 805 Acme tube on Monday.

I will update the situation after I receive the 805 Acme tube.

In most case, Paypal will give enough protection.
shkong78's avatar
shkong78 OP
1,463 posts
 
@ newf27

Whew!

It took me 10 min to go through your long thread.

At least Amazon, Ebay, Paypal try to be on the buyer’s side.

That is important.

You had gone through lot of deals.

I will not try to buy from outside  Conus.

But I have got no choice in new Chinese tubes.
shkong78's avatar
shkong78 OP
1,463 posts
 
There is no local dealer of Acme 895 tube in US.

It seems that the dealer will send new replacement at no extra charge.

So I will keep dealing with him due to fast shipping and good price.

It is tricky to get nice NOS tube.

But I had luck most of time.


I bought pair of original Western Electric 300B made in 1930’s 15 years ago at 3K$.

But after using it for 10K hours, it is still the best tube with nuanced details and holographic soundstage.


I had tried various NOS tube to Rogue Cronus Magnum II.

With Amperex 12au7 and Telefunken 12ax7 that I had bought from Ebay dealer, Rogue sound very nice.


If you know how to buy NOS tube wisely, tube rolling is fun.


Most re issue tubes are just so so or bright sounding.

But Shuguang Treasure 6Sn7 and 300B tubes are quite good even with compared with some NOS tubes.

Psavne Acme 805 tube sounded spectacular before one of it went bad.

So I will keep watching after getting replacement.


If you do not enjoy tube rolling, then you may just use SS amp.

But if you do enjoy it, there are lot of choices including NOS and some modern tubes.
shkong78's avatar
shkong78 OP
1,463 posts
 

I received a replacement Acme 805 tube from the dealer on free shipping on 21st, January.


It sounds fine after playing for 3 hours.


I can recommend this dealer to the forum member after free replacement of defective tube.


https://www.hifi-amplifiers.com/en/psvane-acme-serie-805-vacuum-tube-highend-tube-best-matched-pair-...


Thomas


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